Marketign Pulse: Nonprofit marketing isn’t B2B or B2C—it’s something else entirely


Should Nonprofit Marketing be more like B2B and B2C marketing?

Nonprofit marketing and communications is a whole different game.

Yes—we can (and should) learn from the B2B and B2C world.

There’s a lot of value in how they build funnels, drive conversions, and track ROI.

But here’s the thing: nonprofit communicators are navigating way more complexity.

We’re speaking to donors, clients, funders, staff, board members, and partners—often all at once.

The challenge?

Finding the common ground between all of them, so your message lands—and your mission moves forward.

Here are 5 things you can do today to better understand your audience and streamline your comms:

1. Get to know them—really know them.

A few short interviews can go a long way. Ask what brought them in, why they stay, and what matters most to them.

2. Dig into your data.

Google Analytics, email insights, and social metrics are goldmines. Look at traffic sources, top pages, time on site—see what’s resonating.

3. Clarify your key messages.

Have a strong foundation, but keep it flexible. Tailor the message to fit the person in front of you.

4. Map your audiences to your channels.

Not every message belongs in every place. Think about who is on each channel, and what they need to hear.

5. Listen more than you speak.

The comments, the questions—and even the silence—can tell you what’s working and what’s missing.

Nonprofit comms is complex. But with a little structure and a lot of listening, it gets easier—and more impactful.

Let me know if you want help mapping this out for your organization. I love building simple, actionable strategies that work in the real world.

See you on the next one,

Marcela
www.marcelazafra.com


Ready to elevate your nonprofit’s marketing and amplify your impact?

Here’s how I can support your mission:

Fractional Marketing Support (Starting at $3,000/month)

Gain access to seasoned marketing expertise on a part-time basis, tailored to fit your budget. I integrate seamlessly with your team to enhance brand visibility, boost fundraising efforts, and engage your community effectively. Let's discuss if this is a fit for your organization.

Concierge Marketing Services (Starting at $899/month)

For organizations not ready for full fractional support, this flexible service offers 1,000 points monthly to allocate toward various marketing tasks, such as social media posts, graphic design, website updates, and email newsletters. Includes a 60-minute monthly strategy call to tailor efforts to your needs.

Marcela Zafra

I help nonprofits give their mission the visibility they deserve through various marketing strategies. I am a seasoned marketing expert with a track record in digital advertising, content and email marketing strategies; I bring more than ten years of experience in the nonprofit sector. Clients value my ability to see the big picture and create practical, executable marketing strategies. My transformative digital initiatives in a previous role with Brown Bagging For Calgary’s Kids boosted new website visitors by 141 percent and website engagement by 130 percent. I also grew their online community by almost 20 percent across all social media platforms and generated hundreds of leads through targeted Google and Facebook ads. As a creative thinker with a growth mindset, I love bringing ideas to life through painting, drawing, and dreaming. I offer Fractional Marketing support for nonprofits looking to: Increase awareness Boost fundraising efforts Build a thriving community of supporters. Reduce stress and workload. Execute strategic and consistent marketing efforts. Fractional marketing gives small and medium-sized nonprofits access to the expertise of a seasoned marketer on a part-time (fractional) basis. It's for organizations looking to enhance their marketing efforts with a small budget, and that means hiring inexperienced staff who require more effort and time to manage. marcela@marcelazafra.com www.marcelazafra.com

Read more from Marcela Zafra

I get asked this question a lot: Where should we put our efforts if we are a lean Marcomm team? And I always say, “Depends on your goals, your objectives, and your data.” As you know, Reader, not all marketing activities/tactics deliver the same results. Let’s look over this for a moment: • A social media post • An email • A radio ad • A media segment They all generate a result. But is it the result that will move you forward to reach your goals and strategic priorities in your mission? So,...

Hello Reader Today is my 37th birthday! And I wanted to celebrate with you! This day is more than just a birthday—it's a reflection of the transformative journey my husband and I embarked on- because I couldn't have done this without the love and support from my husband.It has been a year since I took control of my life, work, and time. I have met incredible people and built the most valuable friendships with people not even in my city. I have learned A LOT more about boundaries.I have grown...

In this Issue A note from Marcela Things you don't want to miss Fractional Focus: Facebook Ads Strategy Roadmap A note from Marcela Hello! February is going way too fast; I can't believe we are already in the second half of this month. This month is my birthday I've been reflecting on the last year and how my life has changed now that I am officially a business owner. How much I have grown so much and how I am leaning into my "potential," which is my word for 2025.According to Google,...